Returns & Pricing Policy
Returns Policy
30-Day Return Window
We accept returns within 30 days of the purchase date. Items must be in original condition with tags attached and in their original packaging.
Return Eligibility
To qualify for a return:
- Items must be unworn and unused
- Original tags must be attached
- Shoes must be tried on carpeted surfaces only
- All original packaging must be included
Non-Returnable Items
The following items cannot be returned:
- Final sale items (clearly marked)
- Gift cards
- Personalized items
- Opened beauty products
Return Process
Online Purchases
- Complete the online return form
- Package items securely
- Use our prepaid return label
- Drop at any authorized shipping location
In-Store Purchases
Items purchased in-store must be returned to any physical retail location. Please bring your original receipt.
Refund Timeline
- Processing time: 5-7 business days after receipt
- Refund method: Original payment form
- Sale items: Refunded at purchase price
Exchange Policy
Size Exchanges
We offer free size exchanges within 30 days of purchase, subject to availability. Customers are responsible for return shipping costs.
Store Credit
If an exchange isn’t possible, we can issue store credit valid for 12 months from issue date.
Pricing Policy
Price Adjustments
We honor price adjustments within 14 days of purchase if an item goes on sale. Original receipt required.
Price Match
We match prices from authorized retailers for identical items in stock. Contact customer service for verification.
Currency & Taxes
Pricing Currency
All prices are listed in US dollars. International customers are subject to currency conversion rates.
Sales Tax
Applicable sales tax is added during checkout based on shipping destination.
Shipping Costs
Return Shipping
- Free returns on US orders
- International customers: responsible for return shipping
- Final sale items: not eligible for return shipping
Damaged Items
Defective Products
If you receive a damaged or defective item:
- Contact us within 48 hours of delivery
- Provide photos of the damage
- We’ll arrange free return shipping
- Receive replacement or full refund
Quality Issues
For quality concerns after 30 days but within 6 months, contact us for manufacturer warranty assessment.
Special Circumstances
Holiday Returns
Extended return period for holiday purchases (November 1 – December 24): returns accepted until January 31.
International Returns
- Return shipping not covered
- Customs duties non-refundable
- Processing may take additional 5-7 days
Final Sale Items
Clearance Section
All clearance items are final sale and cannot be returned or exchanged unless defective.
Condition Requirements
Shoe Returns
- Must show no signs of wear
- Original shoe box must be undamaged
- Protective sole stickers must be intact
Clothing Returns
- No stains or odors
- All tags attached
- Original packaging included
Contact Information
For return questions, contact our customer service team through our website’s contact form.
Policy Updates
We reserve the right to update this policy. Current policy always available on our website.
Last Updated: September 2023