Shipping Information
Domestic Shipping Options
Standard Shipping
- Delivery within 5-7 business days
- Free on orders over $100
- $8 flat rate for orders under $100
- Order processing time: 1-2 business days
Express Shipping
- Delivery within 2-3 business days
- $15 flat rate
- Orders processed same day if placed before 12 PM PST
- Includes weekend delivery options
Overnight Shipping
- Next business day delivery
- $25 flat rate
- Order must be placed before 11 AM PST
- Signature confirmation required
International Shipping
Canadian Shipping
- Standard: 7-10 business days ($15)
- Express: 3-5 business days ($25)
- Customs and duties calculated at checkout
- Free shipping on orders over $150 CAD
European Union
- Standard: 10-14 business days ($20)
- Express: 5-7 business days ($35)
- DDP (Delivered Duty Paid) included
- VAT calculated at checkout
International Delivery Times
- Australia: 10-15 business days
- Asia: 12-18 business days
- South America: 15-20 business days
- Middle East: 14-21 business days
Order Processing
Processing Timeline
- All orders processed within 1-2 business days
- Weekend orders processed Monday
- Holiday delays posted in advance
- Custom items: additional 3-5 business days
Order Tracking
- Tracking numbers emailed upon shipment
- Real-time tracking available
- SMS updates optional
- Delivery exception alerts
Shipping Restrictions
Size Limitations
- Maximum package weight: 70 lbs
- Oversize items require special handling
- Furniture shipments: quoted separately
- International size restrictions apply
Restricted Items
- Perfumes and aerosols
- Certain beauty products
- High-value jewelry
- Limited edition collectibles
Shipping Updates
Holiday Schedule
- Extended processing times during peak seasons
- Specific cutoff dates published annually
- Express shipping recommended for holiday gifts
Weather Delays
- Winter weather advisories may cause delays
- Summer heat restrictions for certain products
- Real-time delay notifications via email
Special Shipping Services
Signature Confirmation
- Required for orders over $500
- Available for any order for $3
- Prevents package theft
- Provides delivery confirmation
Gift Services
- Gift wrapping available for $10
- Custom gift messages included
- No price information in shipments
- Special occasion packaging
International Customers
Customs Information
- All customs forms completed by us
- Accurate product descriptions provided
- Harmonized System codes included
- Commercial invoices generated
Duties and Taxes
- Calculated at checkout for most countries
- Final amount determined by local customs
- Non-refundable if order returned
- DDP option available for worry-free delivery
Shipping FAQ
Address Changes
- Can be made within 1 hour of ordering
- After shipment: contact carrier directly
- Address correction fees may apply
- International addresses cannot be changed after shipment
Lost Packages
- Investigation starts after 10 business days
- Full refund or replacement offered
- Requires cooperation with carrier investigation
- Claims process takes 7-10 business days
Contact Information
For shipping inquiries, please contact our customer service team through our website’s contact form. Have your order number ready for faster service.
Last Updated: September 2023